Shipping & Returns
Effective 11 November 2026. Read these conditions before paying for an Aster & Pearl order.
U.S. delivery and dispatch
This collection ships to U.S. addresses. We dispatch within 72 hours after confirmed payment. Dispatch means handing the parcel to the carrier; it is not delivery within 72 hours. Carrier and destination affect arrival. Keep your confirmation and any tracking updates.
If we cannot dispatch on time, we will contact you with a revised date and offer agreement to the delay or cancellation and a prompt refund for the unshipped order. Where express consent is required, silence is not agreement.
Shipping charges
Ordinary standard shipping is $30. Free standard shipping applies when qualifying merchandise reaches $99 before coupons. The designated first-customer welcome styles are $9.90 total including $0 standard shipping, in a separate checkout, for the contiguous United States and Washington, D.C. One per eligible customer; no subscription and no stacking with other discounts.
Review shipping, any collected tax and the total before paying. We must obtain your agreement before proceeding with an additional charge or material change to the confirmed order.
Ordinary returns: contact us within 3 days
Contact customer care within 3 calendar days after delivery to request a change-of-mind return. Include your order reference and the item. For an ordinary return, keep the item unworn and undamaged, with included accessories and packaging where reasonably available. The customer pays standard return shipping. No restocking fee is imposed by this policy.
Customer care provides the confirmed return address and instructions for each order. Do not send a parcel to an address found elsewhere. Keep dispatch proof and tracking where available. Contact us if an instruction is unclear or would prevent you from exercising a legal right.
Wrong, damaged, faulty or misdescribed items
Contact us promptly with your order reference and an explanation. Photos can help us investigate, but we will consider other reasonable evidence. The ordinary 3-day change-of-mind window does not cut off rights that applicable law gives you for defective or misdescribed goods. We will arrange an appropriate remedy and address reasonable return costs for our error or a covered defect; these are not automatically charged to the customer under the ordinary-return rule.
Refunds and cancellations
An approved ordinary return refunds the amount paid for the returned merchandise after applicable discounts. Original ordinary shipping is not refunded for a change-of-mind return, unless required by law. Paid taxes and any adjustments are handled as applicable. Where we cancel an unshipped order because we cannot fulfill it, we promptly refund the amounts owed for that unshipped order, including its applicable shipping charge.
After approval and any required inspection, we promptly initiate the refund through the original payment route where supported. We will tell you the amount and processing status; bank/provider posting times can vary. If the original route cannot be used, we will agree a lawful alternative with you rather than require store credit in place of a monetary refund you are entitled to. Refunds may reverse earned reward points and related commissions.
These terms preserve mandatory consumer rights. Report missing deliveries and carrier problems to customer care so we can investigate; tracking marked delivered is not, by itself, a blanket waiver of your rights.
Customer care: services@buytcn.com; WhatsApp +86 153 8759 2595; WeChat Bshine01.
Policy version: 2026-11-11.3